Awards
Here’s a look at some of the top awards we’ve proudly been recognised in, in recent years - both for our individual venues and for the Make Venues brand as a whole.
Accreditations
These trusted industry accreditations highlight our dedication to high standards, recognising our commitment to quality, sustainability, accessibility, and responsible business
Guest Feedback
Real feedback from real guests. Gathered through on-site feedback forms and used in our monthly KPI reporting to drive continual improvement. See the scores and testimonials that reflect the service, care, and quality we aim to deliver every day.
Across Engineers’ House, Broadway House and Woodland Grange
Based on all service categories across all venues
A standout experience across all our venues
Reflecting reliable delivery, comfort and seamless AV support
Meet, greet and friendliness are strongest-performing categories across the group
Regularly achieving 9–10 ratings for bedrooms and leisure facilities
I wanted to say huge thank you to Broadway House for hosting our event. We’ve received extremely positive feedback from our attendees about the venue. The wellbeing room was a highlight, and the catering was well received - a nice balance of healthy options and treats. All the venue staff were accommodating throughout the day, and their support helped the event run smoothly from start to finish.
Today was a true pleasure. The venue and all of the staff at Woodland Grange are OUTSTANDING! It was incredible from beginning to end. I cannot thank everyone enough - from the reception staff, restaurant staff and chefs to the groundsmen and cleaners. Can we please come back next year?
I just wanted to thank the Engineers' House team for their hospitality yesterday. The facilities you have there are just wonderful and perfectly met our needs. You spoilt us, all future venues will fail to compare! The team on the day, catering and the facilities were exactly what we needed. I will certainly try to find plenty of reasons to return.
